I'm Justin. I run My I.T. Guy out of Jacksonville. I'm the only person who answers the phone, the only person who drives to your door, and the only person who touches your device.
I built My I.T. Guy on one idea: a customer should get the owner on the phone, in their driveway, and on the invoice — same person, every step. No storefront. No staff. No tiers of support. When you call, I pick up. When you book, I'm the one who shows up.
Before I started this business I served five years in the Marine Corps and went on to earn a Master's degree in Information Technology with a concentration in Information Assurance and Security. Real schooling, real experience — turned into a one-person shop that does the work properly.
"Same person every time. Answers his own phone. Stands behind his work."
I serve the people I share this town with — families across Onslow, small business owners along Western Boulevard, retirees up in Surf City, kids at the kitchen table whose phone hit the driveway. Same job, same care, every time. Premium parts. Honest in-person quote before I open anything. And a 90-day warranty on every repair.
These are the rules of the shop. If I can't do a job under these rules, I won't take it.
I diagnose your device in front of you and quote the full price before I open anything. If the price changes, I stop and call you first. No surprise charges on the invoice.
Screens, batteries, charging ports — I source from the same suppliers the certified shops use. No cheap aftermarket parts that fail in 90 days. You get a 90-day warranty on every repair and a lifetime warranty on iPhone screens.
No tier-one support, no ticket queue. You text or call this number and I answer. If I'm under a hood, I call you back within an hour. The same person who quotes you is the same person who fixes it.
Tell me what's broken and where you are. I'll quote you upfront and most jobs are same-day or next-day.
Call 910-478-6747